Shipping policy

🚚 SHIPPING POLICY

1. Shipping Destinations

OZDAG HOME DESING LLC provides shipping services to the following regions:

  • United States
  • Canada
  • Turkey

We reserve the right to update or modify our shipping destinations at any time without prior notice.

2. Order Processing Time

All orders are processed within 1–3 business days, excluding weekends and public holidays.

Orders are not shipped or delivered on weekends or holidays. In case of high order volume, processing times may be slightly extended.

3. Delivery Time Estimates

Estimated delivery times are as follows:

  • United States: 5–10 business days
  • Canada: 7–12 business days
  • Turkey: 3–7 business days

Delivery times are estimates only and are not guaranteed. Delays may occur due to factors beyond our control.

4. Shipping Fees

Shipping fees are calculated at checkout based on the delivery location and order details.

OZDAG HOME DESING may, at its sole discretion, offer free shipping promotions or discounts.

5. Shipment Confirmation & Tracking

Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number.

Tracking information will become active within a reasonable timeframe after dispatch.

6. Customs, Duties and Taxes

International shipments may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

OZDAG HOME DESING is not responsible for delays caused by customs clearance procedures.

7. Delays and Liability

While we make every effort to ensure timely delivery, OZDAG HOME DESING shall not be held liable for delays caused by:

  • Shipping carriers
  • Customs clearance
  • Incorrect or incomplete shipping information
  • External or unforeseen circumstances

8. Lost or Damaged Shipments

If your order is lost or arrives damaged, please contact us within 7 days of delivery.

We may request supporting documentation such as photos and order details to investigate the issue and provide a suitable resolution.

9. Returns and Refunds

We offer a 30-day return policy from the date of delivery.

Returned items must:

  • Be unused
  • Be in original condition and packaging

Return requests must be submitted within the specified timeframe.

For further details, please refer to our Refund Policy.

10. Contact Information

For any questions regarding this Shipping Policy, you may contact us at:

Email: info@ozdaghomedesingllc.com
Phone: +1 415-854-8088

Company Address (USA):
1209 MOUNTAIN ROAD PL NE STE 11285
ALBUQUERQUE, NM 87110
US

Address (Turkey):
TAS MAH. ERALTAN CD. NO 4 / 1
MERKEZ BITLIS 13000
TURKEY

11. Policy Updates

OZDAG HOME DESING LLC reserves the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting on this page.