WARRANTY POLICY
🎯 Our Warranty Commitment
At OZDAG HOME DESING, we stand behind the quality of our products.
We are committed to ensuring that every customer receives their order in perfect condition. If there is any issue with your product, we are here to help.
📦 Damaged or Defective Items
If your product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
To process your request, we may ask for:
- Photos of the product
- Proof of damage or defect
- Order details
Once verified, we will offer an appropriate solution.
🔄 Replacement Policy
If your item is confirmed to be defective or damaged, we will:
- Send a replacement product
or - Provide an alternative solution depending on the situation
Our goal is to resolve the issue quickly and efficiently.
⚠️ Conditions
This warranty applies only if:
- The product was used as intended
- The issue is not caused by misuse or improper handling
- The request is made within the specified time frame
🚫 Non-Covered Situations
Our warranty does not cover:
- Damage caused by improper use
- Normal wear and tear
- Minor variations in color or appearance
📩 How to Request Support
To request a warranty claim, please contact us:
Email:
info@ozdaghomedesing.com
Phone:
+1 205 922 0927
Include your order number and a clear explanation of the issue for faster processing.
⏱️ Processing Time
We aim to review all warranty requests within 1–3 business days and provide a solution as quickly as possible.
✨ Final Statement
Customer satisfaction is our priority.
We are committed to providing reliable support and ensuring that every purchase meets your expectations.